Most of the issues you are experiencing with the Seller.Tools Counter can be solved with a few troubleshooting steps. Before taking a look in your flow, please try out the following:
First, click the ‘Counter Query’ action step to open up and investigate. Click ‘Test Request’.
Based on the response you see, you can likely quickly identify the issue:
401 ‘Unauthenticated’ - This means your API Key is either not correct or is linked to a Seller.Tools account that does not have Starter-level access or above. Double-check your ST API Key - LIVE Custom Bot field (Settings > Custom Fields > Scroll to Custom Bot Fields) to ensure that you have correctly copied and pasted your API Key in, and that there are no spaces before or after your key.
404 ‘Counter Not Found’ - You likely have not specified a name for your counter during the template setup process. Navigate to your Custom Field Settings (Settings > Custom Fields > Scroll to Custom Bot Fields), and add a name in the ‘Value’ of your ‘Counter Name’ custom field. Be sure you don’t include any spaces or special characters.
Note: If you are setting up counters for multiple ASINs, it’s probably going to be easier for you to just set up your counter name and Max Daily Giveaways with plain text rather than custom fields.
We include custom fields so you are prompted to add information here when you’re setting up as a template, but if you are customizing further for your other products, you are better off just deleting the custom field and typing in the name of your counter and the exact number you’d like to give away directly.
Be sure to also edit the name for the counter addition step!
If you’re getting too many users into your flow each day and surpassing the number of rebates you want to distribute each day, you may consider moving the position of the counter addition step. Check out this video for more information.