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Sending Email through ManyChat

Great news - now you can send an Email to your subscriber right through ManyChat! Isn't that cool? We're excited too!

Just like the SMS feature, it's only available on a Pro plan.

How do I start sending Email through ManyChat?

1. Before you start using this feature, make sure to enable it under Email tab in Settings:

The next thing you'll need to do is set up your Contact Information - without it, you will not be able to send Emails:

You'll also be able to edit the contact information in the same section whenever it's needed.

2. Get consent for receiving Email and Email address.

Similar to the SMS feature, you're given 2 new System fields - they are 'Opted-In for Email' and the subscriber's Email address:

Check out this sample flow: https://manychat.com/flowPlayerPage?share_hash=523129064851971_255dd6d19cf99a94dd86bd5b9908cd9808753484

First step: requesting the Email. You need to select "Send Message" block. Use "User input", select "Reply type" as Email, and select "Save Email to System Field"

NOTE:

  • For now, it's not possible to fill in the System field with an existing Email address from a Custom Field. The system field also cannot be edited.
  • It's also not possible to copy the Flows with an E-mail block to another ManyChat page. This ability will be added in the future updates.

Second step: Checking that the Email has been entered. Do not forget to check it if you want to send the following message only for those who gave you an Email address.

Alright, Email is shared and checked, but that's not it just yet!

Third step: User consent request. To subscribe the user to your Emails, you'll need them to request user consent to receive Email letters and trigger the 'Set Email Opt In' action:

3. Now, let's move to an Email setup in Flow Builder. Send it as flow with triggers and sequences.

To set up the Email's content, select 'Send Email' - it's a new type of block that can be accessed here.

Your Email must contain the Subject and the Preheader. The other blocks like Headline, Text, Image and Button are optional:

Please note that for now you can only send images (PNG and JPEG). Animations will be converted to static pictures on sending.

You can set a custom button title and attach to it any of the actions below (we recommend to use it for reengagement of your subscribers to your bot):

Under the Email content you add, the recipient will always see why they have received it, and your contact information that you provide in Settings > Email.

Once an Email is sent, you will see an 'Email message sent' system message in the user's conversation in Live Chat:

4. Another good news is that you can actually broadcast to all your subscribers with an Email!

To send Email broadcast, you need to go to the "Broadcasting" section, click + New Broadcast button and select Email in the modal window that appears:

After setting up the flow, click 'Send Now' and voila - your Email is bumped into the subscriber's mail inbox!

How much does it cost?

We will give you a free number of emails every month. Number of Emails depend on your PRO account plan: up to 500 subscribers = 500 free Emails every month, up to 5000 subscribers = 5000 free Emails and so on.

If you finish free emails, you will be charged $0,003 per Email as pay as you go.

We will bill you for every 5000 emails sent from your account. At the end of the month we also bill you separately for any amount of messages sent by that moment beyond the last 5000 emails you paid for.

Charges will be made for the same card used for Pro subscription.

To learn more about the current pricing details, click the '?' icon next to Email in the Billing section.

Your Billing history is also divided into 2 sections: subscription Invoices and Service payments.

Subscription Invoices for your PRO plan (in Messenger). Service payments for your service payments for SMS/Email.

The following is the BETA version of pricing for the next 2 months: (starting from September 14, 2019).

Where can I see my statistics?

You need to go Settings - Email - to see your full statistic.

You can also see statistics in Email block for a specific Email letter.

Here are some differences from Messenger block: we added bounce (the number of undelivered messages due to a non-existent email address or mailing protection by anti-bounce services), spam report (when your subscriber marks your letter as spam) and unsubscribing to give you instruments to evaluate the effectiveness of your letter and your contact base.

Sending SMS through ManyChat

Let us introduce you to the new channel for customer communication: SMS through ManyChat! Below you'll find the description of the feature and how to use it.

SMS is available for usage on a Pro plan only.

Note: For now you can access it only if you are in the United States or Canada, or your customers are from there. As for the other countries, there's no ETA for now, but we're working on finding it out.

The SMS tab is displayed in Settings of Free pages too, but only the owners of the Pro pages will be able to use it.

NOTE: For now SMS feature is available for US and Canada numbers only.

What can be sent via SMS?

You can send Text and Multimedia Messages via SMS. Text message includes text, emojis and links. Multimedia Message is image or GIF with description you can send to your Suscribers. Any inappropriate, drugs, weapon-related or pornography content can't be sent via SMS according to the law.

How do I start sending SMS through ManyChat?

1. First off, activate SMS integration under Settings -> SMS tab.

Once you send your first SMS, we will provide you with FREE the US phone numbers (10 DLC commercial long code by Verizon).

Based on CTIA Messaging principles and Best Practices, the market suggests not to send SMS to more than 1000 subscribers from 1 phone number (long code) per day, because it may lead to the telecom carrier filtering. To bypass this, the chatbot will automatically use 1 phone number to reach out to every 1000 subscribers of your bot.

2. Get consent for receiving SMS and phone number. For this, you have 2 new System Fields to store this data: 'Set SMS Opt-in' and user's mobile number.

Check out this sample flow: https://manychat.com/flowPlayerPage?share_hash=523129064851971_cca3c6f38b1a722bb71d191b39acc42ca21f6ba1

It provides an example of how to collect phone numbers and consent from your subscribers. You can edit the text in your version of the flow sample as you wish within your bot.

In the example, you can see that we ask for a Phone Number first with a "User Input" block that has a "Phone" field type. After that, make sure that you're saving the "User Input" value into the SMS System Field (just like in the example) and after that, you can ask for the confirmation from the user to be able to receive SMS messages. That is done with an "Action" block that uses the "Set SMS Opt-in" action.

NOTE:

  • It's important that the phone number looks like +12345678901 or 12345678901 for them to work correctly. If the subscriber entered the number incorrectly, for example, with brackets or dashes, it will still be added to System Field. ManyChat will clean out unnecessary characters and prepare the number for sending SMS.

If you want to send test SMS messages to yourself, you need to Preview this Flow or just make sure that you are in the audience that will get it. Don't forget to fill all the fields and provide a confirmation to receive SMS messages, because without following these steps you won't be able to test SMS Messages. Moreover, SMS Message block might not appear in your Flow Builder before you'll provide a confirmation for these actions.

3. Add SMS Messages to flows.

SMS Message is a new type of a block that can be accessed here:

You can use an SMS Message block in a similar way as all other ManyChat blocks. However, there are some exceptions:

  • You can generate a link automatically. That can be done by clicking on the "Link to another step" button and choosing another block.
  • The character limit for one Text Block is 640 characters. 640 characters will be shown as one big Text Message in your mobile device. However, Text Messages have a 160 characters limit and because of that ManyChat counts 160 characters as one Text Message and charges in a similar manner. For example, 640 SMS will be charged as 4 Text Messages. (IMPORTANT!!! When using Emojis, your per-one-Text Message character limit drops from 160 to 70; more on that can be found here: https://www.quora.com/Why-does-using-emoji-reduce-my-SMS-character-limit-to-70)
  • Multimedia Message is limited by one image. Please use JPEG, PNG or GIF formats. Image size must not exceed 4.9 MB. You can also add a text description to an image. It should not exceed 480 characters. The hard limit of SMS messages overall is 20000 messages.

4. Send SMS broadcasts.

You can send bulk SMS messages to your subscribers with SMS opt-ins. To do that, you need to go to Broadcasting -> Broadcasts section of ManyChat:

When clicking the + New Broadcast button, you will be asked to select the channel you want to start with.

Choose either an SMS or a Multiple Channels option (in case if you want to mix Facebook messages and texts in a single flow).

After all setting up is finished, simply click on the "Send now" button. You'll be able to see the SMS Broadcast event in the "Live Chat".

NOTE: If you want to test this SMS Broadcast beforehand, click on the "Preview" button.

Learn more about different types of broadcasts from this article.

What can affect SMS delivery?

When writing a copy for SMS, carefully examine the content and pay special attention to these “red-flags”:

  • Overuse of capital letters
  • Overuse of emoticons
  • Overuse of exclamation marks and informal words like “hey”, “pssst”, “yooo”,
  • Prices
  • Spam words like “free”, “won”, “now”, “only”, “sale”
  • Links processed by URL shorteners

Used properly, those things can increase your CTR, but be careful! Here are some examples of texts at risk of being marked as spam:

Get a FREE box NOW with any purchase of another box. ONLY TODAY ???Click link below to add to cart. https://jdkshb.at/s/t3HTiL,1

Hey %%first_name%%, YOU WON!!!!! Click here to claim your FREE t-shirt https://abcsd.at/s/r44gCC,1

Yoooo bro, GREAT BURGERs and TASTY WINE ??? If you wanna to learn more, simply click the link below. See you SUNDAY!!!!! HURRY UP and get $10 coupon for BURGER BAR https://dkslkdlklh.at/s/Jh_617,1

How much does it cost?

0.01$ per outgoing Text Message.

0.02$ per outgoing Multimedia Message.

All incoming messages are FREE. Plus during the first month of using the page is granted with 50 free messages. The month starts when you sign up Terms of Service.

ManyChat SMS is a 'pay as you go' feature. ManyChat charges your account partially: we bill you when you reach a 10$ credit limit.

The charges are taken from the same card that is connected to the ManyChat page. If the payment fails twice, the channel will be turned off until payment is received.

The following is the BETA version of pricing.

To learn more about pricing, check the Billing section at Settings Page.

Your Billing history is also divided into 2 sections: subscription Invoices and Service payments.

Subscription Invoices for your PRO plan (in Messenger). Service payments for your service payments for SMS/Email.

Where can I see my statistics?

You can see statistics in the SMS block for a specific SMS. Unlike Messenger, the SMS channel does not show open rates.

Please note:

ManyChat successfully validates phone numbers for all countries. Despite SMS is working only with US and Canada for now, we’d recommend collecting numbers for all countries to have a database for future openings. We highly recommend adding phone numbers with country codes. It will help you to make your text messages delivered directly to those people who gave you phone numbers;

– You can now import your contacts into the Audience tab using their phone numbers. More can be found here.

- In order to get info on your clients' opt-ins, you can always write to our friendly support! Read more here.

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